This policy explains how Brechen Capital Group LLC ("Brechen Capital Group," "we," "us," or "our") approaches refunds and cancellations for the professional services we provide. It is intended to be fair and clear — specific terms for your engagement will always be confirmed in writing before work begins.
Because our services involve time, expertise, and often work performed on your behalf (such as strategy development, campaign setup, or website work), refund and cancellation terms are handled on a project-by-project basis rather than through a single blanket rule.
Depending on the service and stage of the engagement, the following may be non-refundable:
Cancellation terms vary depending on the type of engagement — a one-time project, a consulting engagement, or an ongoing service agreement each carry different considerations. For ongoing agreements, we will describe any required notice period in the agreement itself.
Any refund, deposit, or cancellation terms specific to your project will be disclosed to you in the applicable proposal, invoice, or service agreement before work begins. Those documents govern your specific engagement together with this policy.
If you need to cancel a project, request a refund, or have a billing question, please contact us as soon as possible at brechencapitalgroup@gmail.com. We will review your request in light of the terms of your specific agreement and respond promptly.
For any cancellation or billing concern, reach out to brechencapitalgroup@gmail.com.